After 6 Years Of Neck Pain And Failed Treatments, I Found What The Ritz Carlton Uses For Side Sleepers.
Posted: Monday, April 12, 2026
By Elizabeth Aguilar
Last year my husband won an award at a physical therapy conference and they put us up at the Ritz Carlton in San Francisco for three nights.
I’m a side sleeper. I’ve had chronic neck and shoulder pain for six years.
I’d tried everything to fix it:
- Flexeril prescription - Made me groggy all day, pain came right back
- Voltaren gel - Temporary relief for maybe 2 hours, then right back to aching
- Icy Hot patches - Burning sensation, zero long-term help
- Multiple PT sessions with my husband - It got so bad even he couldn't fix it
- That viral Amazon neck massager - $80, broke after three weeks
- Various "orthopedic" pillows - including a $180 Tempur-Pedic that felt like sleeping on concrete
- Even tried sleeping in the recliner some nights just to avoid the pain
I’d spent over $800 between the medications, devices, and pillows. Nothing worked.
Every morning: dead shoulder, stiff neck, headache before my feet hit the ground.
Then I slept at the Ritz.
First night, I slept through the entire night for the first time in three years.
No dead arm at 3 AM. No stiff neck. No headache when I woke up.
My husband noticed immediately. “You didn’t wake up once. What’s different?”
The pillow.
I was determined to find out which pillows the Ritz uses before we checked out.
That morning, I unzipped the pillowcase to see what was inside. Fancy quilted pattern. A small label sewn into the corner: “Derila.”
I pulled out my phone and googled it.
First thing that came up: Trustpilot reviews. 4.5 stars.
I started scrolling. Side sleeper after side sleeper talking about shoulder pain relief. Neck stiffness gone. Sleeping through the night for the first time in years.
One review said: “First pillow that doesn’t make me choose between my shoulder and my neck.”
Another: “I’m 67 and my shoulder feels like it did at 50.”
I called guest services before checkout.
“Yes, those are Derila pillows,” the woman said. “We switched to them about a year ago. Guests kept complaining about stiffness and aches — and these new ones have been a godsend.”
Here's what I realized:
All the medications and treatments I’d tried – even professional PT from my husband – were just treating symptoms.
But none of them fixed the root problem: For 8 hours every night, my pillow was destroying my alignment.
Side sleepers need the pillow soft enough that your shoulder can sink in – otherwise you’re putting all your weight on your shoulder joint for 8 hours straight.
But the pillow also needs to be firm enough to support your neck – otherwise your head drops down and your neck bends sideways all night.
That Tempur-Pedic I spent $180 on? Too firm. My shoulder got crushed every night.
The cheaper pillows? Too soft. My head sank down and my neck kinked sideways.
Memory foam picks one or the other. Never both.
Derila’s Nanocoil fibers compress independently.
Your shoulder sinks in. Your neck gets support. Both at the same time.
That’s why the Ritz Carlton uses them in every room.
That’s why I stopped needing Flexeril.
That’s why I threw out the Voltaren gel.
I ordered two Derila pillows the day we got home. $39/ea for 2 pack – less than one month of my prescription copays.
That was eight months ago.
I haven’t taken Flexeril in seven months. Haven’t used Voltaren in six months. That Amazon massager is in a drawer somewhere.
My shoulder pain is gone. The morning stiffness is gone. The headaches are gone.
We just ordered our second set – one for our guest room, one for my mom.
Here's what shocked me:
My husband – who’d tried everything in his professional toolkit to help me – started recommending Derila to his side-sleeper patients after seeing my results.
Most of them have tried the same cycle I did: prescriptions, PT, topicals, failed pillows. Spent hundreds or thousands looking for relief.
The problem wasn’t that they needed more treatment. The problem was their pillow was undoing everything during the 8 hours they slept.
If you don’t believe me, go read the reviews. Or go stay at a Ritz Carlton and try them yourself.
Right now they’re 50% off with free shipping.
If you’re a side sleeper who’s spent years cycling through medications and treatments that only mask the pain, this is worth trying.
90-day guarantee. If your shoulder still hurts or your neck still aches, send it back. Full refund.
This is our second set. I haven’t needed a prescription in seven months. My PT husband now recommends them to patients. That should tell you everything.
All comments
Diane French
I just got mine a few days ago! I love it! My neck pain is gone after a few nights. Well worth it.
Cheryl Mattison
I ordered mine on facebook add and absolutely love it. Ordered 3 more for family. I only use the large filler. Worth every penny.
Marilyn Paraiso
Cheryl Mattison how much each pillow?
2d
Cheryl Mattison
Marilyn Paraiso I paid $49.00 each
2d
Marilyn Paraiso
Cheryl Mattison thank you so much.
8h
Phyllis Miller
I got mine from last week and bragged on it so much my son got one and he loves it too!
Kris Lowell-Furman
I received mine a few days ago and noticed a big difference the very first night! I have not awakened with a debilitating headache since I started using this pillow and I used to wake up with a headache more often than not. It has been a big game changer for me.
22h
Catherine Williams
This is the one I want.
Allison Marie
I’m not sure I trust this, but I am a side sleeper, so maybe I will try one …
Claire Kiffmeyer Fullam
Allison Marie I purchased Nuzzle pillows and have been very pleased with them. Best neck support pillow I’ve found.
2d
Allison Marie I have been very please too , me and hubby both loving our nuzzles
12h
Jennifer Griffith
Has Anybody I know ordered these pillows?
Jennifer Griffith so far the Nuzzle pillow is helping me. Ive been thru dozens of pillows
2d
Jennifer Griffith
Linda M. Lee l’m hoping to get one, l’ve been dealing with neck pain for a while now. Thank you for your response. 😊
2d
Rick Crawford
I changed pillows every other night until I bought nuzzle pillow. Pain has left over a year now.
4d
4
Marilyn Pafford
I have severe neck damage from a car accident that is in operable. I sleep with a Nuzzle pillow. Thank God I have no painlike I used to and I can turn my neck and be mobile. I’ve been doing this for years now, and it really works!
1w
12
Marilyn Pafford i agree i’ve been using the nuzzle pillow for a few months. Best side sleeper “hack” ever!
6d
1w
Jerry Hannig thanks for the feedback. My C1C2 are fused and the lower ones are very arthritic. im going to give nuzzle a shot.
5d
Marilyn Pafford me too
5d